Frequently Asked Questions

Do you offer free shipping?

Yes, we are happy to offer free shipping on all orders. We want to make your shopping experience as convenient and affordable as possible!

Where is my order?

Orders placed before 3:00 PM GMT are processed the same day, with delivery typically taking 4–7 days after a 1–3 day processing period (Monday to Saturday). Please visit our Shipping Policy for more information.

What is your return policy?

We want you to be completely satisfied with your purchase. That's why we offer hassle-free returns within 30 days of receiving your order. Please visit our Refund Policy for more information. Items must be in their original condition, i.e. unused, undamaged, with tags and in original packaging.

How can I track my order?

You can track your order using your order's tracking or order number(?) on our Track order page

How do I contact customer service?

Our customer service team is here to answer any questions you may have. You can contact us through email or our Contact Us form

Can I cancel my order after it's placed?

We offer a 24-hour cancellation window after placing your order. If you change your mind within this timeframe, promptly let us know via email and we will happily cancel your order. However, after this we cannot accept cancellations as your order will already be processed and ready to ship. Please see our Refund Policy for more information about our refund and return policy.

Company Information

Store Name: Mavyna

Company Name: RDV Marketing LTD

Company Number: 16087623

Address: 85 Great Portland Street,
First Floor, London, W1W 7LT (NOT A RETURN ADDRESS)

E-mail: info@mavyna.com

Phone: +44 2038 070163

Customer Service Hours: Monday to Saturday - 09:00 AM to 5:00 PM